Right of withdrawal

Right of withdrawal

The purpose of WELLINGTON ACCESSORIES & BAGS (the seller) is to guarantee your complete satisfaction. If for some reason you change your mind and wish to return your purchase, you can do so within 14 days of receipt. Your returned products must be delivered to the carrier within 14 (fourteen) calendar days from the date on which the decision to withdraw was communicated. The products can be returned by shipping the package by the shipping agent, only after contacting one of our employees via email or fax, and having agreed the return. It is not possible in any way to replace the product chosen with another.

RIGHT OF WITHDRAWAL - CONDITIONS

The right to return goods is understood to be exercised correctly if the following conditions are met:

  1. The request to return must be sent by email or fax to WELLINGTON ACCESSORIES & BAGS within 14 (fourteen) calendar days from the delivery date;
  2. The returned products must not have been used, worn, washed or damaged;
  3. The products must be returned in the original packaging;
  4. The products must be sent to the seller in a single shipment to be paid by the buyer. The seller in fact reserves the right not to accept products of the same order in several different deliveries;
  5. Your returned products must be delivered to the carrier within 14 (fourteen) calendar days from the date on which the decision to withdraw was communicated.
  6. Communicate to the seller via email or fax the IBAN of your bank, to allow the seller to make the bank transfer.

If the buyer complies with all the required conditions, the seller will reimburse the price of the products purchased, with only the shipping costs, as per point 4, being borne by the buyer. If the 24-hour delivery option was chosen at the time of the order, the seller is not required to reimburse this additional service. If the return does not conform to the shipment made by the seller, the goods are damaged or otherwise, the seller is not required to reimburse the goods. In this case, the customer can choose to have their return returned.

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